Price policy
Call the customer service center to ask about the current price.
SuperLED shall charge the corresponding value-added tax or other taxes on each product according to the regulations (except for those that have provided the tax exemption certificate). Please specify which products are exempt from VAT or other taxes.
term of payment
Payment methods are cash, telegraphic transfer or other approved methods (all payments are in RMB only).
Unless otherwise agreed by both parties, the customer shall pay in advance. Payment can be made in the following ways only if it is explicitly agreed by both parties:
a) Payment by check; b) on delivery; c) within 3 days from the date of invoice.
Freight policy
· shipping conditions - the place of delivery of the products shall be at SuperLED's distribution center or warehouse, and the condition shall be free carrier (designated place).
· freight - unless otherwise specified, the carrier selected by SuperLED will deliver the products to any place of business of the customer in Shenzhen Administrative Region ("Shenzhen") and collect the freight. For locations outside Shenzhen, other charges and conditions shall apply. For additional services, transportation of dangerous goods, use of the carrier designated by the customer or special shipment handling by the carrier designated by the customer shall be borne by the customer. If the product is out of stock, resulting in multiple shipment of the order, the cost may be adjusted appropriately.
Risk of loss - the risk of loss is transferred to the customer after SuperLED delivers the goods to the carrier and handles the relevant documents. The products are still owned by SuperLED until the customer pays off the payment. If the products are damaged in transit, the customer must claim against the carrier. SuperLED will assist in claims against its designated carrier.
SuperLED limited warranty
SuperLED guarantees to the customer that all products are free from defects in workmanship or materials under normal use for a period of 12 months from the date of purchase. If the customer finds defects and the products are still within the warranty period, unless otherwise specified, the customer shall return the products to SuperLED or its designated authorized place according to SuperLED's instructions, and prepay the freight. SuperLED shall determine whether the products or services have defects in materials or workmanship. SuperLED may repair or replace the products according to the situation. Apart from the above guarantee, SuperLED has not made any other guarantee. SuperLED shall not be liable for any product defect claims or warranty claims arising from misuse, improper selection or application of the products. Except for the warranty expressly given by SuperLED, SuperLED does not make any implied or other warranty other than those provided by applicable laws.
Limited liability
SuperLED made it clear that it would not be liable for consequential or incidental damages. Except as otherwise provided by Chinese law, SuperLED's liability is limited to and shall not exceed the amount paid by the customer.
Product acceptance and return
After receiving the goods, they should be inspected to confirm that there are no defects. If there are obvious defects, the receiving party shall inform our company in writing within 3 days after receiving the goods, and the concealed defects shall be notified as soon as possible. If the goods are damaged by transportation, we should also be informed so as not to affect our claim against the transportation company.
All returns should be made within 15 days after purchase. The customer must obtain the product return and replacement approval number before returning or replacing the product. Customers can submit the product return and replacement application form to SuperLED, and provide the date and number of the original invoice and the reasons for the return and replacement, which shall be approved by the relevant departments of SuperLED. The customer service center gives the approval number. No return is allowed without SuperLED product return approval number.
Product suitability and legal compliance
The customer is responsible for the selection, installation and suitability of the products. SuperLED strives to ensure that the products comply with applicable laws, but does not guarantee the selection, installation and suitability of the products. Relevant laws and regulations should be consulted before selecting products. The customer agrees that the use of the purchased products does not violate the laws of China and other applicable laws.
Supplementary Provisions
Force majeure - SuperLED shall not be liable for any partial or total delay in performance or failure to perform the contract due to natural disasters, labor unrest, shortage, inability to purchase products, supplies or raw materials, adverse weather conditions, or any other circumstances or causes beyond the control of SuperLED in its business operation.
· cancellation of orders - cancellation of orders is subject to SuperLED's approval and may require payment of re storage and other costs.
Entire agreement and assignment - these terms, together with SuperLED's forms, confirmations, quotations, invoices, terms in the website and sales terms of the product catalog are incorporated into this agreement by reference and together constitute the entire and complete agreement between customer and SuperLED. Customer's acceptance of these terms and conditions shall be deemed to have been received by customer upon receipt of SuperLED's order confirmation or ordered goods or services. Any amendment to the terms and conditions shall not be binding on SuperLED without written consent. The customer shall not assign the order or any other interest therein without the prior written consent of SuperLED, and any transfer without consent shall be invalid to SuperLED.
Waiver, choice of law, venue and dispute resolution - failure by either party to assert a right under this clause or to insist on complying with a term or condition shall not constitute a waiver of that right or permit any subsequent breach by either party of any such term or condition. All transactions are governed by the laws of the people's Republic of China. Any dispute arising from the SuperLED transaction that cannot be settled by both parties shall be submitted to China International Economic and Trade Arbitration Commission in Shenzhen for arbitration in accordance with its then effective arbitration rules.
Products and services
Cross border imports
Export Products
Import and export agency service